ABSS/MYOB software sunset policy

This post is also available in: Bahasa Melayu Bahasa Indonesia

From 1 January 2019, ABSS will discontinue technical support for older versions of ABSS/MYOB products.

Customers who are using versions of ABSS/MYOB that are two versions back will no longer be able to access support from ABSS.

While ABSS is dedicated to providing small business owners with the best possible support, it is not feasible to continue to allocate resources for supporting older versions.

ABSS continuously updates their products to keep up with technological advances and changes to statutory and legislative requirements.

For example, Payroll needs to be updated to comply with changes to PCB, EPF, etc, while Accounting and Premier needs to be updated for Sales and Service tax requirements. In line with these updates, ABSS releases new versions.

In terms of technology, as newer versions of Windows are released, products that worked well on Windows XP for instance, may not perform as well on Windows 10.

Support resources for software with all of these dependencies are not cheap, and ABSS has had to balance the total support needs of all of its customers with the ability to provide these resources.

In order to best meet the needs of all customers and keep support affordable, ABSS needs to prioritize resources.

The introduction of this policy is in line with software industry practice.

Which ABSS/MYOB versions are supported?

SolutionCurrent versionSupported versionsSunset versions
ABSS Accounting2927 & 2826 and before
ABSS Premier2422 & 2321 and before
ABSS Payroll1412 & 1311 and before

How to check your product version?

You can view the version of the product you are using when you start the application as shown below:

ABSS Accounting version
ABSS Premier version
ABSS Payroll version

How to upgrade your solution?

There are 2 options to upgrade to the latest version:

ABSS Premium Cover

abss version upgrade
abss support

With a Premium Cover plan you will be entitled to product version upgrades as well as priority technical support for a period of one year from the date of your subscription.

If you purchase Premium Cover through Deltatech, you can access support from both ABSS and Deltatech.

In addition, with Premium Cover, you will be entitled to specialised services like data file repair free of charge and discounts on ABSS training programs.

ABSS Upgrade Cover

abss version upgrade

If you only require the latest version and do not require technical support, then you can subscribe to the Upgrade Cover plan.

With this plan, you will receive product version upgrades, if any are released, for one year from the date of your subscription.

However, you will not have access to ABSS technical support, while support from Deltatech will be offered on an ad-hoc basis and will be chargeable.

If you require specialised services like data file repair, you will be required to pay for it.

Note:

For product upgrades, please note that if you are using a very old version, you may not be able to directly upgrade. Instead, you may need to purchase a full pack. If in doubt, please contact us for assistance.

What if you don’t upgrade?

You can continue to use the version you have, but you may not be able to:

  1. Add company (data) files
  2. Add user licences
  3. Activate/Confirm company file online
  4. Receive support from ABSS

This post is also available in: Bahasa Melayu Bahasa Indonesia

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