ABSS offers two options to ensure that your solution remains up to date and compliant with local regulations.
Premium Cover
Priority technical support
Product version upgrades
ABSS Premium Cover ensures you have the latest version of your product, with priority technical support.
You will have 2 channels of support to access:
ABSS
Access ABSS’s technical support personnel via phone, fax & email anytime between 9.00 am to 5.30 pm, Mondays to Fridays, excluding public holidays.
Deltatech
If you purchase through us, you also have the option of getting support from Deltatech through phone, Whatsapp and email 9:00 am to 5:00 pm, Mondays to Fridays, excluding public holidays.
Upgrade Cover
ABSS Product Upgrade Cover is an annual subscription that entitles you to any and all new versions of your software that are released during your subscription period.
Upgrade Cover includes 30 day technical support.
If you require ABSS services, such as to repair your data file, these are chargeable.
Premium Cover vs Upgrade Cover
The main difference between the 2 plans is that one includes support for 1 year, whereas the other offers only a 30 day support period.
In addition, subscribers of Premium Cover Plan are also entitled to discounts on training, on-site support visits, as well as enjoy the following services free of charge:
Services | Premium cover | Upgrade cover |
|---|---|---|
Data file repair | Free | Payable |
Data file de-activation | One per month | N/A |
Data file troubleshooting | Free | Payable |
Password extraction | Free | Payable |
Serial number removal | Free | Payable |
Upgrade data file from old version to new version | Free | Payable |
Why upgrade?
Compliance
Upgrading your ABSS product ensures that it remains up-to-date and, more importantly, compliant with the latest statutory requirements.
Accounting
The Sales Tax and Service Tax 2018, which came into effect in September 2018, replaces GST.
Customs have been fine tuning the process, and consequently, there will be changes to the way it is collected, reported and paid.
Payroll
With Payroll, there can be changes in the way we calculate EPF, SOCSO and PCB.
For example, 2018, saw the introduction of Employment Insurance Scheme (EIS), or Skim Insurans Pekerjaan (SIP).
Your software would therefore need to be upgraded in the way payroll is computed, or SST is recorded and reported.
Changes in technology
Another reason would be changes to technology.
Older versions were developed to run on technology that is fast becoming obsolete and is no longer supported.
An example of this would be Microsoft discontinuing support for Windows 7, Windows 8.1 and Windows 10.
While you can still continue using Windows 7, 8.1, or 10, Microsoft will not provide security patches for them, which leaves your computer at greater risk of viruses and malware.
Older versions of ABSS/MYOB may not work as well on the newer operating systems or computers which have newer built-in technology.
Important Update:
End of Support for Legacy MYOB Software Versions
Effective 31 March 2026, Asian Business Software Solutions (ABSS) will officially discontinue support for legacy versions of MYOB software that were developed over a decade ago.
What is Changing?
In alignment with the End-of-Support (EOS) policy, the Activation and Confirmation Server (A&CS) for these specific versions will be decommissioned.
Once the server is discontinued, impacted software will transition to Read-Only Mode upon its next scheduled confirmation date. While you will maintain access to your existing data files for historical reference, you will no longer be able to record new transactions or perform data entry.
Affected Versions
The discontinuation applies to versions originally developed by MYOB that are 10 years or older:
- MYOB Accounting: Version 24 and older
- MYOB Premier: Version 19 and older
Note for Users: To ensure your business operations remain uninterrupted, we recommend reviewing your current software version and considering an upgrade to a supported ABSS solution before the March deadline.
Is your business currently running on one of these versions, or would you like assistance exploring upgrade options to maintain full functionality?