ABSS offers two options to ensure that your solution remains up to date and compliant with local regulations.
ABSS Premium Cover ensures that you have the latest and up-to-date version of your product, with the assurance of priority technical support.
You will have 2 channels of support to access:
Access ABSS's technical support personnel via phone, fax & email anytime between 9.00 am to 5.30 pm, Mondays to Fridays, excluding public holidays.
If you purchase through us, you also have the option of getting support from Deltatech through phone and email 9:00 am to 6:00 pm, Mondays to Fridays, excluding public holidays.
ABSS Product Upgrade Cover is an annual subscription that entitles you to any and all new versions of your software that are released during your subscription period.
Upgrade Cover DOES NOT include technical support, only product upgrades.
If you require support, this is offered by Deltatech on an ad-hoc basis, i.e. as and when you require it.
Fee would depend on the complexity of the support requirement and whether a site visit is warranted or the issue can be resolved remotely.
If you require ABSS services, such as to repair your data file, these are chargeable.
Premium Cover vs Product Upgrade cover
The main difference between the 2 plans is that one includes support, and the other does not.
In addition, subscribers of Premium Cover Plan are also entitled to discounts on training, on-site support visits, as well as enjoy the following services free of charge:
|Services||Business Support||Non-Business Support|
|Data file repair||Free||Payable|
|Data file de-activation||One per month||No|
|Data file troubleshooting||Free||Payable|
|Serial number removal||Free||Payable|
|Upgrade data file from old version to new version||Free||Payable|
Upgrading your ABSS product ensures that it remains up-to-date and, more importantly, compliant with the latest statutory requirements.
With Payroll, there can be changes in the way we calculate EPF, SOCSO and PCB. This year, 2018, saw the introduction of Employment Insurance Scheme (EIS), or Skim Insurans Pekerjaan (SIP).
The Sales Tax and Service Tax 2018, which came into effect in September 2018, replaces GST.
Customs have been fine tuning the process, and consequently, there will be changes to the way it is collected, reported and paid.
Your software would therefore need to be upgraded in the way payroll is computed, or SST is recorded and reported.
Changes in technology
Another reason would be changes to technology. Older versions were developed to run on technology that is fast becoming obsolete and is no longer supported.
An example of this would be Microsoft discontinuing support for Windows 7.
While you can still continue using Windows 7, Microsoft will not be providing security patches for it which leaves your computer at greater risk for viruses and malware.
Older versions of ABSS/MYOB may not work as well on the newer operating systems or computers which have newer in-built technology.