ABSS offers two options to ensure that your solution remains up to date and compliant with local regulations.
Premium Cover
Priority technical support
Product version upgrades
ABSS Premium Cover ensures that you have the latest and up-to-date version of your product, with the assurance of priority technical support.
You will have 2 channels of support to access:
ABSS
Access ABSS’s technical support personnel via phone, fax & email anytime between 9.00 am to 5.30 pm, Mondays to Fridays, excluding public holidays.
Deltatech
If you purchase through us, you also have the option of getting support from Deltatech through phone and email 9:00 am to 6:00 pm, Mondays to Fridays, excluding public holidays.
Upgrade Cover
ABSS Product Upgrade Cover is an annual subscription that entitles you to any and all new versions of your software that are released during your subscription period.
Upgrade Cover includes 30 day technical support.
If you require ABSS services, such as to repair your data file, these are chargeable.
Premium Cover vs Product Upgrade cover
The main difference between the 2 plans is that one includes support for 1 year, whereas the other offers only a 30 day support period.
In addition, subscribers of Premium Cover Plan are also entitled to discounts on training, on-site support visits, as well as enjoy the following services free of charge:
| Services | Premium cover | Non Premium Cover |
|---|---|---|
| Data file repair | Free | Payable |
| Data file de-activation | One per month | N/A |
| Data file troubleshooting | Free | Payable |
| Password extraction | Free | Payable |
| Serial number removal | Free | Payable |
| Upgrade data file from old version to new version | Free | Payable |
Why upgrade?
Compliance
Upgrading your ABSS product ensures that it remains up-to-date and, more importantly, compliant with the latest statutory requirements.
Payroll
With Payroll, there can be changes in the way we calculate EPF, SOCSO and PCB.
For example, 2018, saw the introduction of Employment Insurance Scheme (EIS), or Skim Insurans Pekerjaan (SIP).
Accounting
The Sales Tax and Service Tax 2018, which came into effect in September 2018, replaces GST.
Customs have been fine tuning the process, and consequently, there will be changes to the way it is collected, reported and paid.
Your software would therefore need to be upgraded in the way payroll is computed, or SST is recorded and reported.
Changes in technology
Another reason would be changes to technology.
Older versions were developed to run on technology that is fast becoming obsolete and is no longer supported.
An example of this would be Microsoft discontinuing support for Windows 7.
While you can still continue using Windows 7, Microsoft will not be providing security patches for it which leaves your computer at greater risk for viruses and malware.
Older versions of ABSS/MYOB may not work as well on the newer operating systems or computers which have newer in-built technology.